THE BORING, BUT IMPORTANT, INFO
MADE TO ORDER
As a small business, we cannot afford to keep a surplus of stock and most of our items are therefore made to order. We use other businesses to make the products for us (and you) as the orders come in. This means a longer turnaround time of approximately 3 weeks (not including postage).
REFUNDS AND RETURNS
Because most of our items are made to order, we cannot offer any refunds or returns on items where you have incorrectly chosen the wrong size or colour. Please check and re-check the size guide before you place your order to ensure you are ordering the correct size.
Please do get in touch if an item is faulty, by emailing us here.
PRICES ARE IN USD $
The Cool To Be Kind Project is a global social enterprise and although our products are designed within Australia, we have sourced production for some items overseas. Our customers and clients are located all around the world and for this reason, have chosen to sell in USD $.
WHEN CAN I EXPECT MY ORDER?
It ultimately depends on what you have ordered. As items are made to order, we given an approximate turnaround time but can vary. For the most part, expect delivery wwithin 2-4 weeks.
DO YOU SHIP INTERNATIONALLY?
Short answer. Yes. Long answer. Depends what the world decides to throw at us! If there are any difficulties with shipping or excessive time constraints, we will get in touch with you.
Please note that the shipping cost has been calculated and included in the purchase price so does not need to be added at the end. If this is the case, you will see the term "Free Shipping" within your order.
THE PRODUCT LOOKS DIFFERENT THAN IN THE PHOTO
We have tried our best to represent the true colours of all our items however due to the differences between monitors, phones and lighting, it can be difficult to accurately represent the actual colours of each product.
Got a question that you don't see here? Please feel free to email us and we will get back to you.